Troubleshooting

MemSpy

The MemSpy> Carbide.c++ Extension error messages are listed below:

Message Description
MemSpy extension was unable to receive response from MemSpy S60-application. The target device does not respond to requests sent from the MemSpy Carbide.c++ Extension. Restart the target device. If you are using an USB connection, make sure you have activated trace sending in TraceSwitch or TraceCoreUserApp.
MemSpy s60-application was not found from your device. Your device has MemSpy Launcher, but not MemSpy S60 application installed. Install MemSpy S60 application to the device and restart the device.
Received log files are corrupt. The heap dump or SWMT log files are missing lines. If you are using an USB connection, increase the buffer size in TraceSwitch or TraceCoreUserApp.
No Heap Found. The selected thread is missing, probably because it has terminated. Reload the thread list. If this does not help, restart the device.
Selected heap's heap type is wrong (needs to be Symbian OS RHeap). The heap of the selected thread is not supported, and the heap dump cannot be retrieved by MemSpy.
Invalid heap dump file. The file doesn't contain any threads with binary data information. The file you are trying to import does not contain any threads with binary data information, or contains a binary data error. The file will not be imported.

SWMT Analyser

The SWMT Analyser error messages are listed below:

Message Description
xyz.xls file is already exists and opened, could not overwrite. Please close it and try again. The Excel XLS file is already opened in the target folder.
Close the Excel file and try exporting to Excel again.
Invalid order of the log files. The selected files must be in consecutive order and must start from the cycle 1. The selected files in the MemSpy view are not in consecutive order, starting from cycle 1.
Select the log files and make sure that they are in consecutive order and starting from cycle 1.
This is a delta file. It does not contain the complete information. Do you still want to continue? You tried to open a single file which has a cycle number other than 1.
Click Yes to continue, or No to cancel.
The file is invalid. SWMT Analyser cannot read the data from the log file. This may occur if there are typos or other manual edits in the log file.
Please check the filename and the line number shown in the error message, and act accordingly.