diff -r f65f740e69f9 -r 8e12a575a9b5 sysperfana/memspyext/com.nokia.s60tools.memspy.help/html/reference/troubleshooting.htm --- /dev/null Thu Jan 01 00:00:00 1970 +0000 +++ b/sysperfana/memspyext/com.nokia.s60tools.memspy.help/html/reference/troubleshooting.htm Wed Apr 21 20:01:08 2010 +0300 @@ -0,0 +1,115 @@ + + + + + Troubleshooting + + + + +

Troubleshooting

+ +

MemSpy

+ +

The MemSpy> Carbide.c++ Extension error messages are listed below:

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MessageDescription
MemSpy extension was unable to receive response from MemSpy + S60-application.The target device does not respond to requests sent from the MemSpy + Carbide.c++ Extension. Restart the target device. If you are using an + USB connection, make sure you have activated trace sending in + TraceSwitch or TraceCoreUserApp.
MemSpy s60-application was not found from your device.Your device has MemSpy Launcher, but not MemSpy S60 application + installed. Install MemSpy S60 application to the device and restart the + device.
Received log files are corrupt.The heap dump or SWMT log files are missing lines. If you are using + an USB connection, increase the buffer size in TraceSwitch or + TraceCoreUserApp.
No Heap Found.The selected thread is missing, probably because it has terminated. + Reload the thread list. If this does not help, restart the device.
Selected heap's heap type is wrong (needs to be Symbian OS + RHeap).The heap of the selected thread is not supported, and the heap dump + cannot be retrieved by MemSpy.
Invalid heap dump file. The file doesn't contain any threads with + binary data information.The file you are trying to import does not contain any threads with + binary data information, or contains a binary data error. The file will + not be imported.
+ +

SWMT Analyser

+ +

The SWMT Analyser error messages are listed below:

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MessageDescription
xyz.xls file is already exists and opened, could not overwrite. + Please close it and try again.The Excel XLS file is already opened in the target folder.
+ Close the Excel file and try exporting to Excel again.
Invalid order of the log files. The selected files must be in + consecutive order and must start from the cycle 1.The selected files in the MemSpy view are not in consecutive order, + starting from cycle 1.
+ Select the log files and make sure that they are in consecutive order + and starting from cycle 1.
This is a delta file. It does not contain the complete + information. Do you still want to continue?You tried to open a single file which has a cycle number other than + 1.
+ Click Yes to continue, or No to cancel.
The file is invalid.SWMT Analyser cannot read the data from the log file. This may occur + if there are typos or other manual edits in the log file.
+ Please check the filename and the line number shown in the error + message, and act accordingly.
+ + + +