--- /dev/null	Thu Jan 01 00:00:00 1970 +0000
+++ b/Symbian3/SDK/Source/GUID-6690CEFF-AE08-4881-AF52-70C097EB2871.dita	Thu Jan 21 18:18:20 2010 +0000
@@ -0,0 +1,39 @@
+<?xml version="1.0" encoding="utf-8"?>
+<!-- Copyright (c) 2007-2010 Nokia Corporation and/or its subsidiary(-ies) All rights reserved. -->
+<!-- This component and the accompanying materials are made available under the terms of the License 
+"Eclipse Public License v1.0" which accompanies this distribution, 
+and is available at the URL "http://www.eclipse.org/legal/epl-v10.html". -->
+<!-- Initial Contributors:
+    Nokia Corporation - initial contribution.
+Contributors: 
+-->
+<!DOCTYPE concept
+  PUBLIC "-//OASIS//DTD DITA Concept//EN" "concept.dtd">
+<concept id="GUID-6690CEFF-AE08-4881-AF52-70C097EB2871" xml:lang="en"><title>Unavailable
+items</title><prolog><metadata><keywords/></metadata></prolog><conbody>
+<p>Situations often occur where a certain function cannot be used. In these
+cases, the corresponding items in the Options menu must either be hidden,
+or there must be an error message given when the user tries to access a function
+that cannot be accomplished. The Symbian user interface does
+not use dimming of menu items.</p>
+<p>This is a trade-off issue: removing unnecessary options makes the Options
+menus shorter, but at the same time it changes the menu from situation to
+situation, preventing users from learning the function locations. It may even
+cause frustration if the users expect some function to be found in the menu,
+but it is sometimes not there.</p>
+<ul>
+<li><p>In case the user has no reason to search for a certain function in
+the given situation, it should be hidden. As an extreme example, the Delete
+option is not needed when there are no items to be deleted. </p></li>
+<li><p>If the user searches for a function, even though it cannot be used
+in the current situation, it is often better to display the option and give
+an appropriate message if the user tries to access that function.</p><p><ul>
+<li><p>An example of this is Digital Rights Management (DRM) protected files:
+for example, sending commands shall be visible in the user interface although
+sending such a file would not be allowed. Appropriate DRM-specific notifications
+are displayed if the user attempts to select one of the options that the user
+is not allowed to perform on DRM-protected media objects. This is to facilitate
+end-user's learning of the DRM concept.</p></li>
+</ul></p></li>
+</ul>
+</conbody></concept>
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