sysperfana/memspyext/com.nokia.s60tools.memspy.help/html/reference/troubleshooting.htm
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<h2>Troubleshooting</h2>
<h3 name="memspy_trb">MemSpy</h3>
<p>The MemSpy> Carbide.c++ Extension error messages are listed below:</p>
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<th>Message</th>
<th align="center">Description</th>
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<td><i>MemSpy extension was unable to receive response from MemSpy
S60-application.</i></td>
<td>The target device does not respond to requests sent from the MemSpy
Carbide.c++ Extension. Restart the target device. If you are using an
USB connection, make sure you have activated trace sending in
TraceSwitch or TraceCoreUserApp.</td>
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<td><i>MemSpy s60-application was not found from your device.</i></td>
<td>Your device has MemSpy Launcher, but not MemSpy S60 application
installed. Install MemSpy S60 application to the device and restart the
device.</td>
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<td><i>Received log files are corrupt.</i></td>
<td>The heap dump or SWMT log files are missing lines. If you are using
an USB connection, increase the buffer size in TraceSwitch or
TraceCoreUserApp.</td>
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<td><i>No Heap Found.</i></td>
<td>The selected thread is missing, probably because it has terminated.
Reload the thread list. If this does not help, restart the device. </td>
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<td><i>Selected heap's heap type is wrong (needs to be Symbian OS
RHeap).</i></td>
<td>The heap of the selected thread is not supported, and the heap dump
cannot be retrieved by MemSpy.</td>
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<td><i>Invalid heap dump file. The file doesn't contain any threads with
binary data information.</i></td>
<td>The file you are trying to import does not contain any threads with
binary data information, or contains a binary data error. The file will
not be imported.</td>
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<h3 name="swmt_analyser_trb">SWMT Analyser</h3>
<p>The SWMT Analyser error messages are listed below:</p>
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<th>Message</th>
<th align="center">Description</th>
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<td><i>xyz.xls file is already exists and opened, could not overwrite.
Please close it and try again.</i></td>
<td>The Excel XLS file is already opened in the target folder.<br>
Close the Excel file and try exporting to Excel again.</td>
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<td><i>Invalid order of the log files. The selected files must be in
consecutive order and must start from the cycle 1.</i></td>
<td>The selected files in the MemSpy view are not in consecutive order,
starting from cycle 1.<br>
Select the log files and make sure that they are in consecutive order
and starting from cycle 1.</td>
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<tr>
<td><i>This is a delta file. It does not contain the complete
information. Do you still want to continue?</i></td>
<td>You tried to open a single file which has a cycle number other than
1.<br>
Click <b>Yes</b> to continue, or <b>No</b> to cancel.</td>
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<td><i>The file is invalid.</i></td>
<td>SWMT Analyser cannot read the data from the log file. This may occur
if there are typos or other manual edits in the log file.<br>
Please check the filename and the line number shown in the error
message, and act accordingly.</td>
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