author | Matti Laitinen <matti.t.laitinen@nokia.com> |
Wed, 21 Apr 2010 20:01:08 +0300 | |
changeset 7 | 8e12a575a9b5 |
permissions | -rw-r--r-- |
7
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
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1 |
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
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2 |
<html> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
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3 |
<head> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
4 |
<meta http-equiv="content-type" content="text/html; charset=iso-8859-1"> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
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|
5 |
<title>Troubleshooting</title> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
6 |
<link href="../../book.css" type="text/css" rel="stylesheet"> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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7 |
</head> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
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8 |
|
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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9 |
<body> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
10 |
<h2>Troubleshooting</h2> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
11 |
|
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
12 |
<h3 name="memspy_trb">MemSpy</h3> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
13 |
|
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
changeset
|
14 |
<p>The MemSpy> Carbide.c++ Extension error messages are listed below:</p> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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15 |
|
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
16 |
<table width="615" border="1" cellspacing="1" cellpadding="2"> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
17 |
<colgroup><col width="250*"> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
18 |
<col width="356*"> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
19 |
</colgroup> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
20 |
<tbody> |
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MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
21 |
<tr> |
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MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
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|
22 |
<th>Message</th> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
23 |
<th align="center">Description</th> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
24 |
</tr> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
25 |
<tr> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
changeset
|
26 |
<td><i>MemSpy extension was unable to receive response from MemSpy |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
27 |
S60-application.</i></td> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
28 |
<td>The target device does not respond to requests sent from the MemSpy |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
changeset
|
29 |
Carbide.c++ Extension. Restart the target device. If you are using an |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
changeset
|
30 |
USB connection, make sure you have activated trace sending in |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
31 |
TraceSwitch or TraceCoreUserApp.</td> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
32 |
</tr> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
33 |
<tr> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
34 |
<td><i>MemSpy s60-application was not found from your device.</i></td> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
changeset
|
35 |
<td>Your device has MemSpy Launcher, but not MemSpy S60 application |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
36 |
installed. Install MemSpy S60 application to the device and restart the |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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37 |
device.</td> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
38 |
</tr> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
39 |
<tr> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
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|
40 |
<td><i>Received log files are corrupt.</i></td> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
41 |
<td>The heap dump or SWMT log files are missing lines. If you are using |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
changeset
|
42 |
an USB connection, increase the buffer size in TraceSwitch or |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
43 |
TraceCoreUserApp.</td> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
44 |
</tr> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
changeset
|
45 |
<tr> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
46 |
<td><i>No Heap Found.</i></td> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
47 |
<td>The selected thread is missing, probably because it has terminated. |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
changeset
|
48 |
Reload the thread list. If this does not help, restart the device. </td> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
49 |
</tr> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
changeset
|
50 |
<tr> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
changeset
|
51 |
<td><i>Selected heap's heap type is wrong (needs to be Symbian OS |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
52 |
RHeap).</i></td> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
changeset
|
53 |
<td>The heap of the selected thread is not supported, and the heap dump |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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54 |
cannot be retrieved by MemSpy.</td> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
changeset
|
55 |
</tr> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
56 |
<tr> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
changeset
|
57 |
<td><i>Invalid heap dump file. The file doesn't contain any threads with |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
58 |
binary data information.</i></td> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
changeset
|
59 |
<td>The file you are trying to import does not contain any threads with |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
changeset
|
60 |
binary data information, or contains a binary data error. The file will |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
61 |
not be imported.</td> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
62 |
</tr> |
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MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
63 |
</tbody> |
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MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
64 |
</table> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
changeset
|
65 |
|
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
66 |
<h3 name="swmt_analyser_trb">SWMT Analyser</h3> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
67 |
|
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
68 |
<p>The SWMT Analyser error messages are listed below:</p> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
69 |
|
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
70 |
<table width="615" border="1" cellspacing="1" cellpadding="2"> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
71 |
<colgroup><col width="250*"> |
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MemSpy Carbide Extension 1.6.0
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parents:
diff
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72 |
<col width="356*"> |
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parents:
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73 |
</colgroup> |
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MemSpy Carbide Extension 1.6.0
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parents:
diff
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74 |
<tbody> |
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MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
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|
75 |
<tr> |
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MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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76 |
<th>Message</th> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
77 |
<th align="center">Description</th> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
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parents:
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78 |
</tr> |
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MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
79 |
<tr> |
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MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
80 |
<td><i>xyz.xls file is already exists and opened, could not overwrite. |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
81 |
Please close it and try again.</i></td> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
82 |
<td>The Excel XLS file is already opened in the target folder.<br> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
83 |
Close the Excel file and try exporting to Excel again.</td> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
changeset
|
84 |
</tr> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
85 |
<tr> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
86 |
<td><i>Invalid order of the log files. The selected files must be in |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
87 |
consecutive order and must start from the cycle 1.</i></td> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
changeset
|
88 |
<td>The selected files in the MemSpy view are not in consecutive order, |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
89 |
starting from cycle 1.<br> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
90 |
Select the log files and make sure that they are in consecutive order |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
91 |
and starting from cycle 1.</td> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
92 |
</tr> |
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MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
93 |
<tr> |
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MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
94 |
<td><i>This is a delta file. It does not contain the complete |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
95 |
information. Do you still want to continue?</i></td> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
changeset
|
96 |
<td>You tried to open a single file which has a cycle number other than |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
changeset
|
97 |
1.<br> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
98 |
Click <b>Yes</b> to continue, or <b>No</b> to cancel.</td> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
changeset
|
99 |
</tr> |
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MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
100 |
<tr> |
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MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
101 |
<td><i>The file is invalid.</i></td> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
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|
102 |
<td>SWMT Analyser cannot read the data from the log file. This may occur |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
changeset
|
103 |
if there are typos or other manual edits in the log file.<br> |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
changeset
|
104 |
Please check the filename and the line number shown in the error |
8e12a575a9b5
MemSpy Carbide Extension 1.6.0
Matti Laitinen <matti.t.laitinen@nokia.com>
parents:
diff
changeset
|
105 |
message, and act accordingly.</td> |
8e12a575a9b5
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