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1 <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> |
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2 <html> |
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3 <head> |
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4 <meta http-equiv="content-type" content="text/html; charset=iso-8859-1"> |
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5 <title>Troubleshooting</title> |
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6 <link href="../../book.css" type="text/css" rel="stylesheet"> |
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7 </head> |
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8 |
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9 <body> |
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10 <h2>Troubleshooting</h2> |
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11 |
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12 <h3 name="memspy_trb">MemSpy</h3> |
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13 |
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14 <p>The MemSpy> Carbide.c++ Extension error messages are listed below:</p> |
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15 |
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16 <table width="615" border="1" cellspacing="1" cellpadding="2"> |
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17 <colgroup><col width="250*"> |
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18 <col width="356*"> |
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19 </colgroup> |
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20 <tbody> |
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21 <tr> |
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22 <th>Message</th> |
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23 <th align="center">Description</th> |
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24 </tr> |
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25 <tr> |
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26 <td><i>MemSpy extension was unable to receive response from MemSpy |
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27 S60-application.</i></td> |
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28 <td>The target device does not respond to requests sent from the MemSpy |
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29 Carbide.c++ Extension. Restart the target device. If you are using an |
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30 USB connection, make sure you have activated trace sending in |
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31 TraceSwitch or TraceCoreUserApp.</td> |
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32 </tr> |
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33 <tr> |
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34 <td><i>MemSpy s60-application was not found from your device.</i></td> |
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35 <td>Your device has MemSpy Launcher, but not MemSpy S60 application |
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36 installed. Install MemSpy S60 application to the device and restart the |
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37 device.</td> |
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38 </tr> |
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39 <tr> |
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40 <td><i>Received log files are corrupt.</i></td> |
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41 <td>The heap dump or SWMT log files are missing lines. If you are using |
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42 an USB connection, increase the buffer size in TraceSwitch or |
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43 TraceCoreUserApp.</td> |
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44 </tr> |
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45 <tr> |
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46 <td><i>No Heap Found.</i></td> |
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47 <td>The selected thread is missing, probably because it has terminated. |
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48 Reload the thread list. If this does not help, restart the device. </td> |
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49 </tr> |
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50 <tr> |
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51 <td><i>Selected heap's heap type is wrong (needs to be Symbian OS |
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52 RHeap).</i></td> |
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53 <td>The heap of the selected thread is not supported, and the heap dump |
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54 cannot be retrieved by MemSpy.</td> |
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55 </tr> |
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56 <tr> |
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57 <td><i>Invalid heap dump file. The file doesn't contain any threads with |
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58 binary data information.</i></td> |
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59 <td>The file you are trying to import does not contain any threads with |
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60 binary data information, or contains a binary data error. The file will |
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61 not be imported.</td> |
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62 </tr> |
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63 </tbody> |
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64 </table> |
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65 |
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66 <h3 name="swmt_analyser_trb">SWMT Analyser</h3> |
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67 |
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68 <p>The SWMT Analyser error messages are listed below:</p> |
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69 |
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70 <table width="615" border="1" cellspacing="1" cellpadding="2"> |
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71 <colgroup><col width="250*"> |
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72 <col width="356*"> |
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73 </colgroup> |
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74 <tbody> |
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75 <tr> |
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76 <th>Message</th> |
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77 <th align="center">Description</th> |
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78 </tr> |
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79 <tr> |
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80 <td><i>xyz.xls file is already exists and opened, could not overwrite. |
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81 Please close it and try again.</i></td> |
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82 <td>The Excel XLS file is already opened in the target folder.<br> |
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83 Close the Excel file and try exporting to Excel again.</td> |
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84 </tr> |
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85 <tr> |
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86 <td><i>Invalid order of the log files. The selected files must be in |
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87 consecutive order and must start from the cycle 1.</i></td> |
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88 <td>The selected files in the MemSpy view are not in consecutive order, |
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89 starting from cycle 1.<br> |
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90 Select the log files and make sure that they are in consecutive order |
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91 and starting from cycle 1.</td> |
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92 </tr> |
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93 <tr> |
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94 <td><i>This is a delta file. It does not contain the complete |
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95 information. Do you still want to continue?</i></td> |
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96 <td>You tried to open a single file which has a cycle number other than |
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97 1.<br> |
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98 Click <b>Yes</b> to continue, or <b>No</b> to cancel.</td> |
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99 </tr> |
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100 <tr> |
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101 <td><i>The file is invalid.</i></td> |
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102 <td>SWMT Analyser cannot read the data from the log file. This may occur |
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103 if there are typos or other manual edits in the log file.<br> |
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104 Please check the filename and the line number shown in the error |
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105 message, and act accordingly.</td> |
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106 </tr> |
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107 </tbody> |
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108 </table> |
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109 |
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110 <div id="footer"> |
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111 Copyright © 2010 Nokia Corporation and/or its subsidiary(-ies). All rights |
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112 reserved. License: <a |
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113 href="http://www.eclipse.org/legal/epl-v10.html">http://www.eclipse.org/legal/epl-v10.html</a>.</div> |
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114 </body> |
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115 </html> |